Privacy Policy
Last updated: 19/01/2026
DJB Plumbing & Heating is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or contact us.
If you have any questions about this policy, you can contact us at:
info@djb-plumbing.co.uk
Who we are
DJB Plumbing & Heating
United Kingdom
Email: info@djb-plumbing.co.uk
For the purposes of UK data protection law, DJB Plumbing & Heating is the data controller.
What information we collect
We may collect and process the following information:
Information you provide
- Name
- Email address
- Phone number
- Any information you include when contacting us via forms or email
Information collected automatically
When you visit our website, we may collect limited information about how you use it, including:
- Pages visited
- Time spent on pages
- Device type and browser
- Approximate location (city or region level)
This data is collected using Google Analytics 4 and does not personally identify you.
How we use your information
We use your information to:
- Respond to enquiries and messages
- Provide plumbing and heating services
- Improve our website and user experience
- Understand how visitors use our website
We do not sell, rent, or trade your personal data.
Google Analytics
This website uses Google Analytics 4 (GA4) to understand how visitors interact with the site.
GA4 uses cookies and similar technologies to collect anonymous usage data. IP addresses are anonymised where possible, and data is used only for statistical and performance purposes.
You can learn more about Google’s data practices here:
https://policies.google.com/privacy
You can opt out of Google Analytics by using browser settings or Google’s opt-out tools.
Cookies
Cookies are small text files stored on your device.
This website uses:
- Essential cookies required for the website to function
- Analytics cookies to help us understand website usage
You can control or disable cookies through your browser settings.
Legal basis for processing data
Under UK GDPR, we process personal data based on:
- Consent – when you submit a form or contact us
- Legitimate interests – to operate and improve our website and services
How long we keep your data
We only keep personal data for as long as necessary:
- Enquiry data is retained only as long as required to respond and for reasonable record-keeping
- Analytics data is retained according to Google Analytics retention settings
How we protect your data
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
Sharing your data
We do not share your personal data with third parties except:
- Where required by law
- With service providers such as Google Analytics, solely for website performance tracking
Your rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
To exercise your rights, contact: info@djb-plumbing.co.uk
Changes to this policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page.